For a nonprofit energy buying consortium: a web-based survey of members measuring overall satisfaction, value of key services, and the effectiveness of communications. The survey was part of a multi-year effort to garner feedback and improve member relationships;
For a bipartisan, nonprofit policy research organization in Washington, DC: an international web survey among strategic non-governmental foreign policy elites in 10 Asian counties and the United States. The survey was designed to map aspirations and expectations across the region with respect to Asia's emerging power relations, institutions, and norms;
For a regional energy policy organization: a series of telephone surveys in the six New England states measuring public attitudes toward a range of energy policy options. These included (among others): upgrading the region's energy infrastructure, the desire for electric utility de-regulation, and the development of new energy generation capacity;
For a large international produce association: a multi-year program of telephone surveys and intercepts among association members, industry leaders and the public on a wide range of issues—including food safety, food regulation and industry-wide trends;
For an agriculture biotechnology company: a series of qualitative (focus groups, taste-testings) and quantitative (telephone surveys) studies to determine consumer awareness, understanding and favorability toward a specialty fruit developed by the company. The results were used to guide a successful nation-wide retail roll-out of the fruit product;
For a Massachusetts-based Chamber Of Commerce: questionnaire development and analysis of a member WEB survey—including an issues Gap Analysis. The research also focused on the wants, needs and desires of Chamber members.
For a bipartisan, nonprofit foreign policy think tank in Washington, D.C.: a three-stage web-based research program among the U.S. general population, partners in Asia and Europe, and policy stakeholders in the United States. The surveys probed for attitudes toward current and future power configurations in Asia;
For a Massachusetts-based credit union: a dual-region web survey among consumers identified as lead financial decision-makers in their households. The survey gauged market awareness and favorability toward the credit union, and also tested a range of services for their relative importance to consumers in two distinct portions of the service territory;
For a Massachusetts-based public policy think tank: thirty years' worth of Quarterly public opinion surveys in Massachusetts on a range of issues—from healthcare to financial services to transportation. These surveys feature a consumer confidence index stretching back to the late 1980s—that tracks consumer sentiment over that time-frame;
For a large municipality: bi-annual telephone surveys among residents, covering a wide range of city services—from public safety to education to housing. Separate surveys were also conducted on community development, elder services and public housing issues;
For a quasi-governmental study committee: a series of qualitative focus groups to study voter understanding and acceptance of a potential new feature in the citizen initiative process for a state in the northeast. The results of the groups were incorporated into an academic study that made recommendations to the state legislature for implementation of the new feature;
For a regional fundraising coalition of community agencies: a state-wide telephone survey gauging awareness of and attitudes toward family homelessness in the region. Respondents were presented with a range of potential solutions to the problem and asked to assess the effectiveness of each. The survey results were incorporated into the agency's recommendations to the state legislature;
For the corporate liaison program of a large university in the northeast: a global web survey among both faculty and corporate partners. The benchmark survey measured both utilization and perceived value of the liaison program. Follow-up surveys also measured satisfaction levels, conference and meeting issues and the impact of the program on innovation in member companies;
For the Alumni Relations Department of a large private university in the northeast: qualitative focus groups and quantitative web surveys among recent and long-term graduates. The research was aimed at assessing the value of Alumni Relations programs and services—with an eye toward tailoring offerings to specific segments of the alumni population.